Privacy Policy
At ESK Packaging LLC ("we," "us," or "our"), your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to these terms.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Place an order through our website
- Create an account or login
- Subscribe to email communications
- Submit a contact form or reach out to customer service
This may include your name, company, email address, shipping and billing address, phone number, and order history.
We also automatically collect anonymous information through cookies, including your IP address, browser type, device data, and site activity. This helps us improve site performance and enhance your customer experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide order updates and shipment tracking
- Respond to customer service requests
- Analyze trends and optimize website performance
- Prevent fraud and ensure security
- Comply with applicable legal and tax obligations
3. Payment Security and Processing
We do not store or retain any payment card details on our servers.
All payments made through our website are processed securely via Stripe, a trusted, PCI-DSS-compliant payment processor. When you enter payment information at checkout, it is encrypted and transmitted directly to Stripe's secure platform, completely bypassing our systems.
Stripe uses end-to-end encryption, tokenization, and fraud protection to keep your information safe. Learn more about Stripe's security at https://stripe.com/docs/security.
By using our services, you authorize Stripe to process your payment and agree to their privacy and security terms.
4. Third-Party Services
We partner with select trusted third-party providers to help run our business, including:
- Stripe (payment processing)
- FedEx, UPS, and common carriers (shipping)
- Google Analytics (website analytics)
- Email and CRM tools
These partners access only the information necessary to perform their specific functions and must keep your data confidential.
5. Cookies and Tracking
Our website uses cookies to remember your preferences, monitor traffic, and improve usability. You may disable cookies in your browser settings, though this might limit your ability to use certain features.
6. Data Retention
We retain only information necessary for completing transactions and supporting customer accounts. You may request deletion of your data at any time by contacting info@eskpackaging.com, unless we're legally required to retain it (for tax or regulatory compliance).
7. Your Rights
California residents may request access to, correction of, or deletion of personal data we hold under the California Consumer Privacy Act (CCPA). We do not sell personal information.
To make a request, email us at info@eskpackaging.com.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us for prompt deletion.
9. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with the new effective date. Your continued use of the website after updates constitutes acceptance of these changes.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- ESK Packaging LLC
- 📧 info@eskpackaging.com
- 📍 Sacramento, CA